Shipping & Returns
🚚 Shipping Information
- Delivery Time: Orders are processed promptly and delivered within 2 to 4 weeks, depending on product availability and courier schedules.
- Order Tracking: You’ll receive an email notification with tracking details once your order has been dispatched.
- Delivery Areas: We currently ship within South Africa.
📦 Returns Policy
We want you to be satisfied with your purchase. If you need to return an item, please review the following guidelines:
- Return Window: Items may be returned within 7 days of delivery.
- Condition: Products must be unused, in original packaging, and in resalable condition.
- Exclusions: Custom-made or clearance items are not eligible for return.
- Process: Contact us at shoplifygo@gmail.com to initiate a return. Our team will provide instructions.
💳 Refunds
- Refunds are processed once returned items are inspected and approved.
- Refunds will be issued to your original payment method.
- Shipping fees are non-refundable.
🔄 Exchanges
If you’d like to exchange an item, please follow the return process above and place a new order for the replacement product.
Our Commitment
We aim to handle all shipping and returns fairly, promptly, and transparently. Your trust matters to us, and we strive to make every transaction smooth and reliable.
Frequently Asked Questions (FAQ)
🛒 Orders
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout.
Q: Can I change or cancel my order?
A: Orders can only be changed or cancelled within 24 hours of purchase. Please contact on our Email: shoplifygo@gmail.com
🚚 Shipping
Q: How long does delivery take?
A: Orders are delivered within 2 to 4 weeks, depending on product availability and courier schedules.
Q: Do you ship outside South Africa?
A: Currently, we only deliver within South Africa.
📦 Returns & Refunds
Q: What is your return policy?
A: Items may be returned within 7 days of delivery if unused, in original packaging, and in resalable condition.
Q: How do I request a return?
A: Email: shoplifygo@gmail.com with your order details. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed once returned items are inspected and approved. Funds are returned to your original payment method.
💳 Payments
Q: What payment methods do you accept?
A: We accept secure online payments via major South African gateways.
Q: Are my payment details safe?
A: Yes, all transactions are processed through secure, encrypted payment systems.
👥 Customer Support
Q: How can I contact you?
A: Email us at support@shoplify.co.za or use our online contact form.
Q: When are you available?
A: Monday to Friday, 9 AM – 5 PM (SAST). We respond within 24 hours during business days.
Our Commitment
We aim to provide clear, transparent answers to help you shop with confidence.
